Saturday, August 25, 2012

Overheard Cell-phone Conversations Annoy and Reduce Attention


Titbits of one-sided cell-phone conversations are ubiquitous in our everyday lives. Whether we like it or not, we overhear these talks while riding public vehicles, walking around the campus, or randomly eating on restaurants and malls. I, personally, frequently overhear my parents’ cell-phone conversations even if I’m in my room, and it just leaves me quite frustrated since I can’t study well and/or concentrate on facebook-ing.


Thankfully, I discovered I’m not alone since a study by Emberson et al. (2010) shows that it’s normal for people to get irritated and out of focus when they hear nearby cell-phone conversations. In their experiment, they had recorded “halfalogue” – one-sided dialogue which is the same as overhearing half of the cell-phone conversations – in female college women.

They gathered participants and let them hear these recordings while instructing them to do tasks that require attention such as tracking a moving dot using a computer mouse. Another treatment was formed, wherein participants did the same concentration task, but they were exposed on hearing both sides of the cell-phone conversations.

True enough, the researchers found that the participants performed worse on their task when they were overhearing the halfalogues. However, it is interesting how there is no decreased performance when they were overhearing both sides of the cell-phone conversations.

This led the researchers to conclude that the brain ignores predictable things while paying more attention to things that are unpredictable. In this case, our brain finds it predictable when both sides of the conversation are audible, which leads to non-disruption of attention in doing tasks. On the other hand, hearing the unpredictable halfalogues always put us on our toes since we always try to guess what they are talking about or what will be the next thing they will say.

This is in rapport with the findings of Sutter (2011) where he exposed the public to staged conversations while they were waiting on a bus station or travelling on a train. In one treatment, only one end of the cell-phone conversations is heard (halfalogue), while the other treatment enables people to overhear face-to-face conversations. Indeed, mobile phone conversations are found to be more noticeable, intrusive, and annoying than face-to-face conversations.

Moreover, it should be noted that these halfalogue not only affect our attention when doing certain tasks, but also our focus in doing mundane activities. Older adults are actually found to have difficulty crossing the road and are less likely to complete their crossing when exposed to overhearing cell-phone conversations compared when they are listening to music or undistracted (Neider et al., 2011). Even analyzing traffic patterns and making decisions when to cross are affected.

These studies really have astounding implications on me, because ever since I’ve encountered this, I try to be more sensitive when I’m talking at my cell-phone in a public area. I try to modulate the volume of my voice since people really hear, not because they eavesdrop or pay attention, but because it is an unconscious cognitive mechanism for us to be forced to listen.



References:

Cell-phone Booth [Online Image]. Retrieved August 25, 2012, from http://blog.thefoundationstone.org/wp-content/uploads/2009/12/cell-phone-booth.jpg

Brave [Online Image]. Retrieved August 25, 2012, from http://25.media.tumblr.com/tumblr_m6963ecigx1r6aoq4o1_500.gif

Emberson, L., Lupyan, G., Goldstein, M., & Spivery, M. (2010). Overheard cell-phone conversations when less speech is more distracting. Psychological Science, 21(10), 1383-1388. doi:10.1177/0956797610382126

Neider, N., Gaspar, J., McCarley, J., Crowell, J., Karczmarski, H., & Kramer, A. (2011). Walking and talking: Dual-task effects on street crossing behavior in older adults. Psychology and Aging, 26(2), 260-268. Retrieved August 25, 2012, from Ebsco database.  

Mason, R. (2011). Overheard [Online Image]. Retrieved August 25, 2012, from http://www.atrandomcomics.com/1257%20-%20Restaurant%20Conversation.jpg

Sutter, N. (2011). Examining the intrusiveness and impressions of public mobile phone conversations. Unpublished paper presented at Student Symposium, Indiana. Retrieved from http://cardinalscholar.bsu.edu/bitstream/123456789/194978/1/SutterN_2011-3_BODY.pdf

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